Managed desktop
Operation of IT facilities
The IT function is increasingly determining for
enterprises and other organizations, it is part of the strategic resources.As a result operation of the IT
infrastructure and management of IT assets is becoming an increasingly
important factor.T-Systems Managed
Desktop service takes the load of operating that IT infrastructure from your
shoulders; with this service you no longer have to worry about the overall
management of workstations (client computers) and connected devices – printers
and other peripherals.We perform
continuous monitoring of our customers’ computers and notebooks and repair
hardware defects and errors in the software running on them either through the
remote system or, when necessary, on site.The
service includes professional consulting, procurement of the necessary PC and
notebook configurations, installation of the necessary software environment
and, when requested, its modification.
Who can benefit from the T-Systems Managed Desktop service?
- Those for whom reliable continuous availability of PCs is particularly important due to the nature of their business operations.
- Those who have several sites in the country.
- Those who cannot employ a dedicated IT professional.
- Those for whom fast fault repair is of high importance.
Benefits gained with the use of the service
- Downtime caused by software errors can be significantly reduced through remote fault repair.
- Consolidated computer pool is created.
- Technical servicing of the complete computer pool is provided.
- As a result of the monthly flat-rate structure, costs are foreseeable.
- There is no need to purchase the devices, there is no initial investment.
- You only need to focus on your own business.
- We deliver monthly availability reports.
- High availability with guaranteed restoration time.
- Each service level guarantees predefined availability times (SLAs).
