T-Systems Magyarország Zrt.
- About T-Systems
- International portfolio
Info communication solutions may render more efficient the organization of several public community services. The solution of T-Systems Hungary supporting waste collection not only renders work processes more transparent and quicker, but, at the same time, it also contributes to improving service levels and enables a considerable cost reduction (and, in certain cases, revenue increase).
The solution enables efficient job control, embracing the whole process of waste collection and helps waste removing personnel
differentiate between waste to be removed and waste not to be removed. An example for the latter is the case when service
is suspended due to arrears in the payment for service; all the related information is displayed in a navigational map interface.
The application provides the driver of the collecting vehicle precise, map-based and updated information regarding the number of waste collecting bins to be emptied that day, their size and location and, to the extent necessary and on the basis of information retrieved from the corporate management system, the contractual relationship, as well as records extraordinary events on-line. Such extraordinary events become immediately accessible for customer service to support customer management.
The solution supports mainly day-to-day operative work, and, by collecting the proper information in the course of field work it helps reduce non-payment of fees, the elimination of frequent customer complaints and their expeditious management.
The solution consists of two modules:
The users engaged in field work collect data for the system regarding the waste disposal habits of customers and they are
also enabled to register problem cases. The system, in turn, informs them on data of bins to be emptied.
The map based module supporting data collection and field work runs on WIFI, 3G and GPS enabled mobile devices (tablets) used by vehicle drivers.
The system records various data relevant to the bins that are assigned to the respective addresses: bin size, type and space coordinates (the place where it is usually kept). The data aligned in this manner help the service provider control whether the customer acts according to the service contract executed, i.e. the amount of waste disposed of is adequate, waste is collected in waste bins of the proper size and number and whether it can be established if the particular waste bin can be removed. In the event the invoicing data of the subscriptions assigned to the collecting bins reveal that non-payment is constant, the user in the centre may decide whether or not to suspend the removal of the collecting bins. The system will be able to tell on the basis of the results thus obtained which bins are not to be removed and notifies the users doing the field work. The system enables the vehicle driver to simply provide through the map based interface displayed by the mobile field device the location of the respective collecting bins, as well as other information like their size and content. In addition the module also facilitates the on-line management of eventual problematic cases.
Connected with the map based module supporting field work, the central dispatcher module carries out the administration of
users and storing bins and it also receives the reports made by the drivers of waste collecting vehicles. If a vehicle is
full, a supporting vehicle can be sent to the particular area after the notification is received through the system. In addition
to using the own, internal map, the dispatcher is enabled to display the desired address also on external map based sources,
if necessary. The function supports the use of Google Maps and Google Street View as well.
What is the benefit of using such system?