Managed SAP Infrastructure by T-Systems for Business One service providers

Managed SAP InfrastructureHaving outsourced the IT infrastructure, applications, or even the entire IT, companies can now focus entirely on their primary operations from which they realise their profits and can more effectively manage their resources. They can do this while resting assured that the operation of their IT system is in the hands of professionals and is run along clearly defined service levels.

T-System Hungary’s managed, cloud-based service relieves SAP Business One (B1) service providers of the burdens related to infrastructure. We provide our Business One partners a calculation and background capacity that is easy and simple to use, does not require investment, can be flexibly changed and is complete with the necessary operating system and database licences. The service background is ensured by high-availability, redundant cloud infrastructure audited by SAP and run in the most state-of-the-art centres. In addition, quality and operational safety are guaranteed by our highly qualified staff’s knowledge and several decades of experience.

Select from among our pre-configured packages or ask for a custom-tailored offer from our sales staff!

What are the benefits of using the service?

  • It is simple and convenient.
  • It is flexible and scalable: the volume of resources used can be dynamically changed.
  • No investment is required.
  • The SAP B1 partners are relieved of the burdens related to infrastructure.
  • Infrastructure and processes audited by SAP.

Pre-configured packages:

Pre-configured packages

What is the infrastructure or service characterised by?

  • Professional machine hall environment
  • Infrastructure composed of components made by redundant, well-known manufacturers.
  • We provide licences for the operational system and the databases.
  • Pre-configured or customable packages
  • Test environment
  • Ongoing monitoring (proactive fault clearance).
  • Operational processes built on the best practices of ITIL v3 and on ISO 20000 standards.
  • Professional operating background, guaranteed expertise
  • Helpdesk available 7x24
  • SLA: uniformly 99.5%
  • Support: 5x8, or 7x24 in a premium package
  • References – from several sectors
  • Optionally, in addition to the provision of infrastructure, consultation (CMMI2 certificate) is also available in the introduction and customisation stages and subsequently, the opportunity of operation-related services

Application operation

SAP Operation

Various business applications, including the operation of SAP Business One applications, constitute one of the main focuses of the competence centre of T-Systems. The service comprises the following:

  • 7x24 hours access to Helpdesk
  • application fault repair,
  • user support
  • system optimisation,
  • running the operation system
  • management of Change Requests.

Main areas our application service:

  • Remote operation: T-Systems’ experts operate the customer’s systems remotely, from our own business site.
  • Onsite operation (e.g. in a hospital): if requested (mainly in the event of critical applications), our colleagues perform operation at the customer’s site.
  • The applications are operated at T-Systems Hungary’s data centre.
  • Operation of the applications SAP All in One and SAP Business One: We have a data centre and staff with a special certificate to ensure maximum service and security for our customers.

If you would like to have further details or you have any questions to make, please feel free to contact our specialist at sapcloud@t-systems.hu.

Thesis ERP - Localised SAP Business One Solution in South-Eastern Europe

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