T-Systems Hungary implemented a cloud-based, automated service management system

By way of implementing the cloud-based ServiceNow solution T-Systems Hungary does not only increase the efficiency of the enterprise services management function but also becomes the key regional partner of ServiceNow in the CEE region.

T-Systems Hungary implemented a cloud-based, automated service management systemT-Systems Hungary provides IT operation services to several thousands of customers and manages the related activities. The newly implemented cloud-based ServiceNow system allows swift, customized and uniform enterprise operation. Among others, users are provided with automated servicing functions that offer higher operation security, significantly improved contact keeping options and up-to-date business information. The new system covers 18 end-to-end business processes, including complaint management, maintenance support and contracting. T-Systems Hungary migrates its 3000 enterprise customers to this platform as well as all new customers that would like to meet business challenges with cutting edge and effective enterprise service management solutions.

“Together with ServiceNow we offer a new solution to our customers that directly enhances customer experience while offers professional servicing and transparent business operation” - said Róbert Kiss, T-Systems Hungary’s outsourcing and operation director.

“Our partners continuously implement new solutions thereby further improve ServiceNow’s value. We are very happy to welcome T-Systems Hungary on board, as our new Managed Services and key implementation partner in the region” - added David Griffiths, Vice Chairman of the region.

T-Systems Hungary’s consultant and developer team as well as GuideVision, T-Systems’ technological partner, provided great contribution to the successful implementation of the new service. “We are convinced that the success of the project is attributable to the highly qualified implementation team” - said Jakub Zrzavy and Zalan Heil, GuideVision’s managing directors.

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T-Systems Hungary

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