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Many try to derive the notion of cloud-based computer technology, as an umbrella term, from its distinct, seemingly perplexing and far-reaching nature, however, the name comes from a scientific symbol: things that are remote and non-relevant from the view of the given matter are often pictured as a cloud, referring to the fact that an overall, general knowledge is attached to to the essence of the matter in question.

How is this applicable to cloud-based computer technology? In the sense that it concentrates on customer needs and not on technology. For the user it is irrelevant how information is created, stored, computed and how the technical setup of the communication channels to access and share the information look like. The value for customers lies in the immediate accessibility and use of information - from anywhere. ICT itself is hidden and abstract, as users know that “some technology” is necessary to operate the system but the specifics are irrelevant for them.

This approach is a great challenge for ICT companies: the further the users’ needs are detached from the physical reality of technology the more biased their judgment is on the value of IT: the measure of value is the accessibility and availability of the information. However, if only this is what counts, why companies should purchase and maintain an infrastructure asset pool and why employ dedicated experts to support and manage the ICT infrastructure? Anyway, why pay more than necessary for resources that are required to obtain and access the information? The effort to achieve an optimum brings along the rollout of resource and usage based business models. That is why everybody speaks about cloud computing today.

What is the answer of ICT companies for this challenge? The point is that someone has to own the physical assets, on top of which this ownership has to be managed in a way that allows the provision of flexible business models for the users. ICT cannot work without highly qualified experts who have in-depth knowledge about the technology.

One has to apply certain risk management solutions where customers and users are united in a risk sharing community. The key is the effective use of resources, the accumulation of reserves and the management of capacities in line with the needs of the general customer base. Thus, the ICT service provider has to use its asset selling, support, licensing, optimization and system integration service capabilities to build and organize the systems in its ownership in a way that flexibly serve its customers. These products, supported by service levels, are called managed services at T-Systems Hungary.

Is it possible to serve big company customer needs entirely from the cloud? The answer is yes, indeed. Today we have all tools and assets to ensure an adequate level of quality, security and the communication networks are suitable to offer alternatives for access. Is it worth organizing everything in the cloud?
This question can and must be answered by ourselves, individually. Taking the example of vehicles: to have your own car offers much flexibility but incurs expensive maintenance costs, while you also need “training” - driving license - to drive it. This is applicable to traditionally owned IT assets as well as the employment of an IT expert pool, relying on our own support services in case of problems (own IT assets with reactive support). Public transportation is standardized and cost effective solution, though it has its restrictions - let us think of it as a public cloud service. You may also rent a vehicle, with all advantages of rent, like flexibility and usage at will - which corresponds to the private cloud alternative. You may also opt for a customized and combined solution which, in total, would surely be the best solution, however, it will be more troublesome to coordinate and manage. These example refers to the hybrid cloud alternative.

If we sum up everything public transportation, the occasional use of a taxi or renting a car for 10-20 days per year would be a better solution from a financial perspective for all of us, however, the majority still buys an own car. Nevertheless, the world is changing : community mobility platforms, community bicycle systems, car sharing services signal that our way of thinking is being transformed. This paradigm shift helps ICT to focus on the economical use of resources.

T-Systems Hungary would like to help its partners with its in depth industrial competences to find their best way to set up the most convenient and future proof solutions. This effort is clearly visible in the managed service product portfolio of T-Systems Hungary, being the only Hungarian ICT company with a complex service portfolio. The use of corporate applications is the highest level of detachment from traditional IT philosophy because not only the - very quickly customizable - application is part of the package but the infrastructure and communication channels are also incorporated into the service.
Detachment from physical assets is the concept of virtual data centers where both the computing capacity and storage needs are defined. The maintenance and operation of physical assets as well as the maintenance of the data center environment are all the tasks of the service provider. In line with the resource requirements the capacities are scalable.
As a real ICT service provider it is among our objectives to rollout cloud-based managed services of innovative alternative communication technologies. By way of placing the functionalities of complex communication systems in our data center we offer telephone extension and contact center mobile asset pool management services that are accessible from anywhere.

Other professional article

Everything for the Patient

In the world of trends:Internet of Everything

The world of ICT is very turbulent and develops continuously, it is hard to find one’s bearings among actual trends. Almost every year has its motto that either matures next year and becomes a general technology standard or it also happens that we look back on what we were hoping a couple of years before with a smile on our faces.

The technology of virtualization has become an effective and mature solution by the 2010s and now it is part of the everyday IT routine. Cloud-based computing - i.e. from a technical solution point of view the establishment of a virtual environment in the internet or in the broader sense remote access through the telecommunication network - may thank it's accelerating development to this solution.

There is an acronym that has not been translated into our language yet and it means the use of private devices for company, employment purposes: this is BYOD. This trend is not very strong in our region because Hungarian companies look at mobile devices as part of the employee compensation package. Our world is built on global trends from many perspectives but the moderate success of BYOD is a good example that the regional features may have a big impact on trends.

Two years ago IoT (Internet of Things) - internet interlacing the world outside human beings - was the center of common thinking. Before that the discussion was about M2M, i.e. communication between machines, that became the source of the former notion. In this path the most popular trends were energy management, healthcare applications and transportation information technology. The further development of this set of thoughts brought along a complex synthetic theory by 2014 that tries to describe the world of connected communication networks as a whole: Internet of Everything, or IoE.

The notion of IoE unifies the technology necessary for the communication between humans, things as well as things and humans. The recent hype to create acronyms for everything points out very well that data and information can be necessary in all relations: internet is the connection between humans, things (tools) and data (data centers).

IoE is the broadest sense verbalization of our everyday reality and the direction of development: internet, ensuring a universal channel for dataflow, gives an opportunity to satisfy our hunger for information.

Source: JövőKép - Igény szerint, azonnal (in Hungarian)

Gábor Szabó Gábor Szabó
Head of Competence Centre - Managed Services
T-Systems Hungary

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