ServiceNow solutions by T-Systems Hungary

T-Systems Hungary is the largest Hungarian system integrator and ICT provider, with a comprehensive portfolio of products and services. The IT Service Management (ITSM) solutions are core part of our offering.

Thinking in solutions, not products

When delivering projects of size and complexity that is common in IT service management, it is fundamental that we offer solutions to our clients, instead of products. Our services cover the entire deployment lifecycle, from the assessment of the IT organization’s maturity to design of the IT service management processes to deployment and customization of the supporting software, including the continuous consulting, development and support services.

Proven expertize in ITSM projects

Our professionals at the IT Security and Management Solutions Competence Center deployed a huge number of ITSM projects in all industries and of all size, from one week quick-win tasks to the most complex business and IT re-engineering projects. They have a deep working knowledge about the ITSM tools, including ServiceNow, Cherwell, HP, etc). Their work is supported by several ITSM consultants who identify the customer needs and (re)design the IT process.

Best of the bests – ServiceNow

There are more than many excellent ITSM tool on the market – however, ServiceNow, a subscription based cloud platform is a far outstanding one, with the highest ranking amongst the analysts (as an example, it leads the Gartner Magic Quadrant in 4 consecutive year in a row). Analyst options are confirmed by the customers as well, since ServiceNow has the biggest (and still dynamically growing) market share while it can take also pride in having an outstanding customer loyalty factor.

It is no surprise after all, that we offer ServiceNow as a fundamental part of our ITSM portfolio to our clients. instant_sm_kep_1


The cloud-based ServiceNow platform frees up the users from having to buy and maintain a costly local infrastructure – you need only internet connection and a browser to use it. Due to its monolithic architecture the classic upgrade, maintenance and integration problems are unknown for the ServiceNow users. As the platform is extraordinarily flexible and customizable, a typical deployment can be much more straightforward than with other products – the typical time to go-live is about 3-4 months.

ServiceNow based products and services

We offer several constructions to our clients, in order to address their different needs.

Custom ServiceNow project

This is the ideal solution for customers with large, complex IT organizations, and also for deploying complex services beyond traditional ITSM (e.g. non-ITSM ServiceNow modules or custom business applications)


This service is optimal for customers who has relatively small IT organization, are looking for quick deployment, and accept the out-of-the-box functionality of ServiceNow.

More about InstantSM

ServiceNow references

We are offering our services throughout Hungary and in the Middle-East-Europe region either directly or through our local partners. Some of our most important ServiceNow projects from last years:



T-Systems own ticket handling system for more than 3500 enterprise customers. In addition to the standard ITSM processes (incident, problem, change and demand management) it contains SLA management, CMDB, and is integrated with several third-party and legacy directory, monitoring and management system.


Hellenic Bank

Hellenic Bank is the second largest bank in Cyprus. We developed a contemporary service portal and the supporting processes, including incident, problem and change management, project and portfolio management and service catalog.

OTP Bank

OTP Bank is the largest bank in Hungary with several affiliates in the MEE region. In the framework of the IT modernization initiative we redesigned their IT support processes and implemented the corresponding ServiceNow functions, including incident, request, change and knowledge management, CMDB and configurations management.

Professional forums

It is a mission for us to help our clients to modernize their IT and to achieve their business goals. In order to facilitate peer-to-peer networking and sharing of ServiceNow product and project information, we established a LinkedIn User Group, called SNUG Hungary. If you have any question about ServiceNow’s roadmap, capabilities, or want to hear firsthand experience from real life projects, you can always find a helping hand in the group. If you are interested, please feel free to contact us at the below availabilities.